HAUS Services: HIE Support

HAUS Services as a service

The Mass HIway offers HIway Adoption and Utilization Support (HAUS) Services to assist organizations in the effective deployment of Health Information Exchange (HIE) to enhance care coordination.

The services are provided by HIway Account Managers and their assistance is fully funded by EOHHS, the Massachusetts Executive Office on Health and Human Services.

Providers don't need a Mass HIway connection to participate. The HAUS team can assist with other Health Information Exchange (HIE) implementations as well. The HIway's mission is to advance the adoption and use of HIE throughout the Commonwealth.

The HIway offers three options to receive HAUS Services as shown in the graphic below. Organizations participating in any of these options will receive HAUS Services free of charge. Please reach out to the HIway Account Management team to further explore HAUS.

HAUS Services participation options

Key Services

HAUS Services are provided free of charge to assist in the implementation of Health Information Exchange (HIE) to improve care coordination processes. The HIway Account Managers will enable you to incorporate or improve the use of HIE through the development of HIE Use Cases. Examples are shown in the table below. 

Examples of Use Cases supported by HAUS Services and an overview of what the Account Managers do

HAUS Project Tools

Review the additional HAUS Services pages to learn the details of the services available and how HAUS Services projects are conducted. The following tools will be used during a HAUS Services project to identify and support your HIE objectives:


Review the webinars below to learn more about HAUS, the Mass HIway, and Direct Messaging.

HAUS for providers who need to meet the 2019 Hway Regulations - March 2019 - PDF


HAUS Overview for ACOs, CPs, and CSAs - November 2018 - PDF


Introduction to participating in the Mass HIway - February 2019 - PDF


Improving Care Coordination by using Direct Messaging - October 2018 - PDF


Enroll in HAUS Services

Participation in HAUS Services requires enrollment into this service. To review the enrollment process, click here.

Contact The Mass HIway

Telephone icon  1-855-MA-HIway
         1 = Enrollment
         2 = Support
         3 = Information

Telephone icon  1-866-379-7375
   for password reset requests only,
          between 5 PM to 8:30 AM