HIE Services

The Mass HIway offers a range of services designed to assist Massachusetts care providers with adopting and using Health Information Exchange (HIE) to improve care coordination and care quality. The services support the utilization of HIE, Query HIE, Event Notification Services (ENS), and Public Health Reporting. Click on the options below to review the available services. To initiate personalized support provided by our HIway Account Managers, click here.

The Mass HIway offers Direct Messaging, a way to safely and securely exchange health information between healthcare entities to coordinate patient care.

The HIway offers Query HIE Assistance to assist care providers in the adoption and utilization of Query HIE through Account Management, Outreach, and Education.

HIway Adoption and Utilization Support (HAUS) Services are available to assist organizations in the effective deployment of HIE to enhance care coordination.

HIway Account Managers are available to assist in evaluating your organization's HIE readiness, implementing HIE technology, and developing use cases and workflows.

The Mass HIway enables the electronic submission of reporting to public health registries in order to improve public health research, intervention, and program development.

Event Notification Services alert subscribing providers about their patients’ admissions and discharges to and from emergency departments, hospitals, and post-acute care facilities.